🛒 Tripp NYC – Order Policy
(Cancellations, Changes & Returns)
🚫 Order Cancellations
You may request an order cancellation within 24 hours of placing your order.
Restocking Fee:
A flat $25 USD fee applies to cover processing and handling costs.
Processing Limitation:
If your order has already entered processing or has been shipped, cancellation may no longer be possible.
📧 To request a cancellation, please contact us immediately at:
support@trippnyc.us (update if needed)
Include your order number for faster assistance.
✏️ Order Changes
Need to update your size, color, or shipping address?
- Requests must be made within 24 hours of purchase
- Once your order enters fulfillment, changes cannot be guaranteed
📩 To request changes, email us at:
support@trippnyc.us
🔁 Returns & Exchanges
We do not offer refunds. However, we may provide exchanges or store credit where applicable.
You may request a return within 30 days if:
✔ You received the wrong item
✔ You received a defective or damaged product
(Return shipping will be covered if the error is on our side.)
📦 Return Conditions
- Items must be unworn, unwashed, and unused
- Original tags must be attached
- Items must be returned in original packaging
- Customers are responsible for return shipping unless the error is ours
⚠️ Additional Information
- Limited-Edition Items: Exchanges depend on stock availability
- Final Sale Items: Certain custom or limited products are non-returnable
- Fraud Protection: For security reasons, some returns may be issued as store credit only
💬 Need Assistance?
Our support team is always ready to help.
📧 Contact us anytime at:
support@trippnyc.us